Listen. Permit your student to speak without interruption. Listen to what they say and don’t go into the conversation with an agenda. Be open and receptive to what’s said and respond to the things that you’re hearing — not the things you think need to be talked about.
Use open-ended questions. College-aged students are notorious for one-word responses. Using closed-ended questions encourages those. Instead, use questions that begin with words like, “What do you think...?” or “How...?”.
Steer clear of vulnerabilities. Judiciously avoid talking about vulnerabilities or emotional sensitivities. If a conflict arises, it’s sometimes tempting to point out past behavior. However, now is not the time. This ruins communication and ultimately hurts your relationship with your child.
Verbalize respect. Whenever you can and whenever it’s appropriate, convey respect to your student. Phrases like “I’m proud of you the way you...” or “I’ve always admired that about you.” are great ways to confer respect. By conferring respect, you are acknowledging that your child is becoming an adult while you are developing an adult relationship with them.
Own your mistakes. Be willing to admit you are wrong and apologize. No one is perfect. If you’re willing to acknowledge a mistake or be self-critical, students see that as a sign of strength and approachability. Saying you’re sorry is a way of showing that you care. Don’t blame others, rather accept responsibility for your actions.
Offer affirmations. When opportunities arise, don’t hesitate to give genuine compliments to your student. This is also a good time to verbalize respect. When students feel good about themselves, they’re more likely to open up and confide in you. This also shows them that you believe in them and trust them.
Avoid debate. Sometimes conversations become structured so that people must defend their positions. The entire conversation degenerates into a mini-debate in which each person is looking for weaknesses in the other person’s argument. Try to keep the conversation productive and goal-directed. Don’t get side-tracked by the details of each other’s statements.
Stay focused. Limit discussion to only the issue at hand. Make good eye contact and show that you are listening.
Timing is everything. Choose an optimal time to bring up and discuss issues. Don’t do it when either of you is rushed or has another commitment at the moment.